Parts Manager

Job Summary

An experienced Parts Manager -After-Sales to lead and manage the spare parts operations for a luxury automotive brand. The role is responsible for ensuring the availability of genuine spare parts, optimizing inventory levels, maximizing parts sales and profitability, and maintaining the highest standards of customer satisfaction and operational efficiency.

The successful candidate will oversee parts planning, procurement, inventory control, warehouse operations, team performance, and coordination with service, sales, and finance departments to support business growth and deliver a premium customer experience.

Key Responsibilities

• Manage daily spare parts operations, including purchasing, receiving, storage, issuing, and distribution.
• Develop and implement parts sales strategies to achieve revenue, gross profit, and inventory turnover targets.
• Ensure the availability of genuine OEM parts and accessories to support workshop operations and retail customers.
• Monitor inventory levels, stock aging, slow-moving and obsolete parts, and ensure optimal stock coverage.
• Prepare demand forecasts and parts purchasing plans based on service requirements, historical sales, and market demand.
• Manage supplier and manufacturer relationships, orders, deliveries, and parts availability.
• Establish and monitor KPIs related to parts sales, profitability, stock accuracy, inventory turnover, and service fill rate.
• Lead, coach, and develop the parts team, ensuring productivity and compliance with operational procedures.
• Coordinate with the service, workshop, procurement, finance, and sales teams to ensure smooth after-sales operations.
• Monitor parts pricing, margins, discounts, and profitability.
• Ensure accurate stock records, regular cycle counts, and periodic physical inventory audits.
• Prepare periodic reports on sales performance, inventory valuation, stock movement, and departmental profitability.
• Ensure compliance with manufacturer standards, company policies, and health and safety procedures.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 3-5 years of experience in automotive spare parts operations, preferably within an authorized dealership.
• Previous experience in a Parts Manager or senior parts management role is highly preferred.
• Experience with luxury or premium automotive brands is a strong advantage.
• Strong knowledge of genuine OEM spare parts, automotive parts catalogues, and dealership after-sales operations.