Reception Section Head

Job Summary

The Reception Section Head manages front desk operations, ensuring a professional and customer-focused environment. They supervise staff, coordinate schedules, handle client inquiries, and support showroom and service activities with strong leadership and communication skills.

Key Responsibilities

• Supervise and lead reception staff, providing training and performance feedback.
• Manage schedules, visitor appointments, and front desk operations.
• Maintain a professional and welcoming atmosphere for guests and clients.
• Monitor reception processes, implementing improvements for efficiency.
• Prepare reports on reception activities and staff performance.
• Coordinate customer flow with Sales, Service, and Workshop teams.
• Handle customer inquiries and escalations.
• Maintain reception standards and monitor service quality

Qualifications

• 3 – 5 years of experience in reception or customer service preferred in Automotive sector.
• Previous supervisory or leadership experience.
• Strong communication and customer service skills.