Job Summary
Supervise workshop operations, support technicians in complex vehicle diagnostics and repairs, and ensure repair quality, productivity, and compliance with manufacturer standards.
Key Responsibilities
- Supervise workshop operations and monitor technicians’ performance and productivity.
- Diagnose and resolve complex technical problems and provide technical guidance to technicians.
- Ensure repair quality and compliance with manufacturer standards and procedures.
- Monitor workshop KPIs, repair turnaround time, and operational efficiency.
- Coordinate with Service Advisors and Spare Parts to ensure smooth workflow.
- Conduct final quality checks and ensure customer satisfaction.
Qualifications
- Bachelor’s degree in Automotive or Mechanical Engineering.
- Minimum 5–7 years of experience in automotive aftersales, preferably in an authorized dealership.
- Strong experience in vehicle diagnostics, technical troubleshooting, and workshop operations.
- Proven ability to guide technicians and handle complex technical issues.
- Good communication, leadership, and problem-solving skills.