Service Center Manager

Job Summary

We are looking for an experienced Service Center Manager to oversee the daily operations of our automotive service center. The role will be responsible for leading the service team, ensuring excellent customer service, achieving operational and financial targets, and maintaining high standards of service quality.

Key Responsibilities

• Manage the day-to-day operations of the service center.
• Lead, coach, and develop the service center team.
• Monitor key performance indicators, productivity, revenue, and customer satisfaction.
• Ensure efficient workflow and timely completion of service and repair jobs.
• Handle escalated customer complaints and ensure effective resolution.
• Coordinate with Service Advisors, Technicians, Parts, and other departments.
• Ensure compliance with company policies, safety standards, and manufacturer requirements.
• Monitor team performance and identify areas for improvement.
• Drive customer retention and overall service experience.
• Prepare and report operational performance to management.
• Manage resources effectively to achieve service center targets.
• Continuously improve processes, efficiency, and customer satisfaction.

Qualifications

• Bachelor’s degree or relevant qualification.
• 5-10 of experience in automotive after sales/service operations.
• Previous experience managing an automotive workshop or service center.
• Strong leadership and people-management skills.
• Good understanding of automotive service and repair operations.
• Strong customer service and complaint-handling skills.
• KPI and target management experience.
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.