Star Assistant

Job Description
Provide administrative, commercial, and customer-support assistance to the Mercedes-Benz sales team, ensuring accurate processing of vehicle orders, documentation, customer records, and sales activities while supporting a high-quality premium customer experience.

Key Responsibilities

• Support Sales Consultants with daily sales administration.
• Prepare and maintain vehicle sales documentation, quotations, order forms, contracts, and customer files.
• Enter and update customer and vehicle information in the CRM/dealer management system.
• Follow up on vehicle orders, allocations, production status, arrival, registration, and delivery.
• Coordinate with sales, finance, logistics, registration, and other internal departments.
• Monitor the status of customer orders and proactively communicate updates to the sales team.
• Assist with preparation of sales reports, forecasts, KPIs, and management presentations.
• Maintain accurate records of leads, prospects, orders, deliveries, cancellations, and invoicing.
• Support the sales team in monitoring sales targets and performance.
• Assist with vehicle pricing, campaigns, promotions, and relevant sales documentation.
• Coordinate customer appointments, test drives, vehicle presentations, and deliveries when required.
• Ensure customer documentation is complete and complies with company and Mercedes-Benz standards.
• Handle customer inquiries professionally and direct them to the appropriate Sales Consultant.
• Support the showroom team in maintaining a professional Mercedes-Benz brand experience.
• Follow up on pending documentation and outstanding customer requirements.
• Assist with sales events, launches, exhibitions, and promotional activities.
• Maintain confidentiality and accuracy of customer and commercial information.